V2 Premier Frequently Asked Questions
Q: I am missing a rebate form, where can I get a replacement?
A: Clicking the link below will link you to our Rebate page.
Rebate Forms
Q: I have just received my V2 Premier
computer system. What should I do first?
A: In most cases, the V2 Premier has been shipped
to you in three separate packages: the computer, tower and
mixed box.
The tower box should contain a Bill of Materials, which outlines
all shipped products. Please compare this document with the
contents of all boxes making sure nothing is missing or damaged.
If damage occurred to an item in transit, you have 24 hours
to make a claim directly to UPS. If an item is missing from
your system, you have 30 days to call Viscom and request a
replacement.
Please take note of the Microsoft Product Key label located
at the top of your computer. Some of the other software CDs
may also have product keys. These 'keys' serve as individual
licenses for product use on one computer. We suggest keeping
a record of each of these keys and storing the information
in a safe place in case the original labels become lost or
damaged. It is also a good idea to keep serial numbers on
record for each piece of your computer system's equipment.
As you unpack your new V2premier computer system,
please note that
specific cables match specific computer items. Refer to the
Open Me First packet for specific instructions on getting
your computer up and running.
- Shop NBC Customers:
All products purchased through Shop NBC Network will have
an invoice mailed separately by Shop NBC.
- Viscom Technology Group Customers:
All other online items purchased directly through Viscom
Technology Group. For questions regarding your V2
Premier
order, please
contact us.
Most of the software you will be using on your computer has
been preinstalled into your system, so you will not need to
run the CDs. Exceptions are noted in your Bill of Materials.
The CDs are provided as a backup, though some 'install programs'
will still require you to insert the CD.
Q: Is there a User's Manual available?
A: As many things have become obsolete, many paper
manuals have become a thing of the past. Do not despair! You
will be glad to know that 99% of all software programs have
on-screen, built-in manuals.
For on-screen assistance, you may press the F1 key which
is located at the top left-hand corner of your keyboard. This
should bring the Help window up on your screen.
Q: Can I get a copy of my invoice/bill?
A: All products purchased by Shop NBC Network will
have an invoice mailed separately by Shop NBC.
If you are a Shop NBC customer, you can print a copy of your
invoice from ShopNBC.com by selecting the My Account tab.
If you are not a Shop NBC member, you may register by following
the simple instructions at ShopNBC.com, then click on the
My Account tab.
All other online items purchased directly through Viscom
Technology Group please contact us.
Q: What should I do if I'm missing
an item?
A: First, check your Bill of Materials to be sure
the item comes with your system. Next, recheck each of the
boxes sent to you. If you are missing software, read the small
writing on your CD, as they often contain several programs
on each disk.
If you find you are still missing an item, please
contact V2premier
technical support to request a replacement. Any missing items
must be reported within 30 days upon receipt of your system.
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